How to Handle Negative Feedback

We touched on this a few times last year but since we are asked at least 3 times a week by friends and colleagues, we figured why not....

You can't make everyone happy. Sometimes no matter how hard you try someone will always find something to complain about, be upset by, or just not like. You know this is true in your everyday personal life, so it stands to reason that your business will eventually, have to right a wrong, even if it isn't actually a wrong.

People are funny. Some know that you can't jump quick enough to make them happy, while others always feel slighted and have to let you and everyone know. And, since we are human, we all make the occasional mistake. So, whether the negative feedback is valid or not, the way you handle it should be consistent and could mean the difference between sinking or swimming.

Never feel that negativity is the end! Don't lose sleep over it! Don't shy away or delete the negative comment. Face it head on. Addressing your customer in a public forum is never the best way to handle a tense situation. Apologize quickly, than take the action private with a private message to the customer but a public message that you are sorry and that you have sent them a message and want to fix it.

This shows your customers and potential customers that you are considerate and want to diffuse a situation. Plus, your customers may feel the need to come to your defense which is always a good thing. Turns that negative situation right into a positive one.

The Best Time To Ask For Referrals

Word of Mouth is the highest compliment your customers can give you.

The best time to ask is immediately after you have completed a service for them or delivered to them. If not in person, make a follow up call, and find out if they received what they were expecting. Ask them to write about your company whether that means on Facebook, Twitter or a paragraph for you to add to your website.

It doesn't hurt to ask, you may just get the quote you are looking for. 

Make Your Customer's Feel Extra Special

As someone who does a lot of ordering, I can tell you that the packages I remember where the ones that included a hand written note, or something extra like a lollipop.

Recently, I ordered some DVD's from a company called Yes Video. Yes Video takes your VHS tapes, photos, Video Camera Cassettes and puts them onto DVD for you.

My family was very excited to receive the package since some of them where baby videos that we had never viewed. The DVD's were amazing but before we even got to them there was a Thank You label attached to a package of popcorn! How classy is that!? We would definitely watch the movies as a family and popcorn was the perfect addition. We were all thrilled to get this bag of popcorn that we could have purchased in any store but there it was conveniently in my movie box!

I will remember this company for the next batch of movies I send out and have already told 5 people in three days how great their service is.

The moral of this story is, it doesn't have to cost a lot to make an impression and taking a few moments to add that little something makes all the difference to whether the customer will remember you and more importantly, pass on your company's information.

USA Network Releases Top Ideas and Influencers of 2011

JAY-Z & KANYE WEST’S WATCH THE THRONE, THE FILM THE TREE OF LIFE, SPOTIFY AND MISS PIGGY

AMONG USA NETWORK’S TOP “CHARACTER APPROVED”

IDEAS AND INFLUENCERS OF 2011

USA wraps up the year by posting eleven Character Approved Top 10 of 2011 Lists and a Special Holiday Gift Guide atcharacterblog.com

NEW YORK, NEW YORK – December 12, 2011 – USA Network’s Character Approved Blog (characterblog.com) has chosen Jay-Z and Kanye West’s Watch The Throne, the film The Tree Life, Spotify and Miss Piggy as some of the biggest cultural influencers, trends and ideas of 2011.  Each of the eleven experts who contribute weekly updates to the blog handpicked their top people, places and/or things that have had the greatest impact in 2011 across architecture, art, design, fashion, film, food, music, social good, technology, theatre, and writing.  The lists also include those whose work will be felt for years to come, such as the artist Ai Weiwei, actor Elizabeth Taylor, and playwright Larry Kramer along with the release of the documentary We Were Here about the AIDS crisis in the eighties. 

The Character Approved Top 10 Lists are an example of how USA has expanded the scope and reach of its CharacterApproved multimedia cultural initiative centered around the annual Character Approved Awards. This past year, USA celebrated the award recipients on the Character Approved website (characterapproved.usanetwork.com) and with a one-hour television special, CHARACTER APPROVED: HONORING 12 CULTURAL TRAILBLAZERS, featuring exclusive interviews with twelve real “characters” who are changing the face of American culture.   The Character Approved blog was created to pay tribute all year long to the people, innovations, and trends that are positively affecting our culture and are deserving of the network’s “character seal of approval.”

In addition to the Top 10 Lists, USA has created a new way to honor the characters in our own lives with the second annual 2011 Character Approved Holiday Gift Guide: http://www.characterblog.com/2011/11/usa-character-approved-holiday-gift-guide.php. The guide is designed to help consumers find the perfect gift for every character on their list including The Culture Hound, The Adventurer, The Entertainer, The Fashion Maven, The Nester, The Sharp-Dressed Man, The Technophile, The Younger Set and The 11th Hour Shopper.

2011 CHARACTER APPROVED 10 LISTS

ARCHITECTURE - Link: http://www.characterblog.com/2011/12/top-10-of-2011-architecture.php
1.     Secret Picnic NYC
2.     The 9/11 Memorial Opening
3.     The Flint Project
4.     Rethink LA
5.     New Summer Parks
6.     Clip, Stamp, Fold
7.     The New Skyscraper
8.     Building 2.0
9.     The Architectural Bench

10.   The New Market

ART - Link: http://www.characterblog.com/2011/12/top-10-of-2011-art.php
1.     Ai Weiwei
2.     Art in the Streets show at the Museum of Contemporary Art, Los Angeles
3.     Zevs
4.     Lucian Freud
5.     Nan Goldin
6.     Mick Ebeling's Eyewriter
7.     Michael Kalish's 24M project
8.     Swoon in Haiti
9.     Alexander McQueen's posthumous show at The Costume Institute with The Metropolitan Museum of Art

10.   MoMa: Everyone is Welcome Visitors with Disabilities Program

DESIGN - Link: http://www.characterblog.com/2011/12/top-10-of-2011-design.php
1.     Airbus Plane
2.     Architect Barbie
3.     BMW Concept Vehicles
4.     Dyson Hot Heater
5.     Electronic Temporary Tattoos
6.     Scrap Metal Tables by SF-based Bevara Design House
7.     QuaDror
8.     Shwood
9.     Edible Cups by The Way We See The World
10.   Tables and sculptures by Jordan Warasaka

FASHION - Link: http://www.characterblog.com/2011/12/top-ten-of-2011-fashion.php
1.     Elizabeth Taylor
2.     The Rise of Haider Ackermann
3.     H&M presents The Girl With The Dragon Tattoo Collection
4.     The Olsen Twins Rise Nominated for CFDA Award
5.     The Rise of Fashion Bloggers
6.     The Return of Tom Ford
7.     The Missoni for Target Collection
8.     The Return of Miss Piggy
9.     Burberry's Christopher Bailey
10.   New York Fashion Week 'Runway Wedding'

FILM - Link: http://www.characterblog.com/2011/12/top-10-of-2011-film.php
1.     Harry Potter and the Deathly Hallows Part 2
2.     Drive
3.     We Were Here
4.     Moneyball
5.     Warrior/Gavin O'Conner
6.     Attack the Block
7.     Joseph Gordon-Levitt
8.     The Adventures of Tintin
9.     The Trip
10.  The Tree of Life

FOOD - Link: http://www.characterblog.com/2011/12/top-10-of-2011-food.php
1.     Chef: Joshua Skenes 
2.     Cookbook: Off the Menu 
3.     Food Truck: Avedano's Meat Wagon  
4.     Restaurant: Next
5.     Gift Idea: SQIRL Preserves 
6.     Phone App: Nosh 
7.     Cooking School: Culture Kitchen
8.     Cookbook: Stephanie Izard’s Girl in the Kitchen 
9.     Micro-Distillery: Middle West Spirits
10.   Chef/Memoir: Gabrielle Hamilton

MUSIC - Link: http://www.characterblog.com/2011/12/top-10-of-2011-music.php
1.     Sleeper Agent
2.     St. Vincent
3.     The Weeknd
4.     Portugal The Man
5.     Turntable.fm
6.     My Morning Jacket
7.     Mister Heavenly
8.     Jimmy Fallon
9.     Spotify
10.   Kanye West + Jay Z's Watch the Throne

SOCIAL GOOD - Link: http://www.characterblog.com/2011/12/top-ten-for-2011.php
1.     Justin Bieber
2.     Monique Coleman
3.     MENA for Citizen Media
4.     Occupyinsideout
5.     Zainab Salbi
6.     Collaborative Consumption
7.     Warby Parker
8.     Japan Society
9.     Water for People
10.   Fonderie47

TECHNOLOGY - Link: http://www.characterblog.com/2011/12/top-10---technology.php
1.     Projected Multitouch
2.     Jawbone Up Wristband
3.     Flipboard
4.     Sonamba
5.     Square
6.     Kindle Fire
7.     Nokia Flexible Skin
8.     Siri (iPhone voice assist)
9.     Storify
10.   Color

THEATRE - Link: http://www.characterblog.com/2011/12/top-10-of-2011-theatre.php
1.     Kristin Chenoweth 
2.     Billie Joe Armstrong
3.     Lin-Manuel Miranda
4.     THE BOOK OF MORMON
5.     Broadway Dreams Foundation
6.     Jordan Roth
7.     Idina Menzel
8.     Nikki M. James
9.     Larry Kramer
10.   Elaine Paige

WRITING - Link: http://www.characterblog.com/2011/12/top-10-of-2011-writing.php
1.     Walter Isaacson, Steve Jobs
2.     Maira Kalman, book designer
3.     Erin Morgenstern, The Night Circus
4.     New Directions
5.     Joyce Carol Oates, A Widow's Story
6.     Cherie Priest, Ganymede
7.     Neal Stephenson, REAMDE
8.     Jesmyn Ward, Salvage the Bones
9.     Alexander Yates, Moondogs
10.   Atavist and Byliner

ABOUT USA CHARACTER APPROVED BLOG
The USA Network Character Approved Blog (www.characterblog.com) celebrates the people, places and things that are transforming the American cultural landscape.  They’re Character Approved–worthy of USA Network’s “character seal of approval.” The blog site is updated regularly and features exclusive content in the following eleven categories: Architecture, Art, Design, Fashion, Film, Food, Music, Social Good, Technology, Theatre and Writing. The CharacterApproved Blog is an outgrowth of USA Network’s annual Character Approved Awards that pay tribute to the innovators who are influencing our opinions, our style, and our view of the world.

Black Friday, Small Business Saturday & Cyber Monday at Overstock

On Black Friday overstockArt.com is offering the following special:

• Black Friday Gallery: overstockArt.com will unlock its secret Black Friday gallery at 1 a.m. CST on November 25, 2011. A special coupon code will be revealed, allowing customers to receive 50% off artwork (not including frames) purchased from the special gallery. The special gallery will be revealed at http://www.overstockart.com/black-friday.html.   

The Small Business Saturday specials overstockArt.com will be offering on November 26, 2011 includes:

·         overstockArt.com discount code: 40% off artwork (not including frames) purchased on overstockArt.com from 1:01 a.m. – 11:59 p.m. CST using the coupon code SmallBizSaturday.

·         ArtistBe.com discount code: 20% off artwork (not including frames) purchased on ArtistBe.com from 1:01 a.m. – 11:59 p.m. CST using the coupon code SmallBizSaturday.

The Cyber Monday specials overstockArt.com will be offering on November 28, 2011 include:

·         Early Bird Special: 50% artwork (not including frames) from 1:01 a.m. CST – 12 p.m. CST using the coupon code CyberMondayEarlyBird.

·         After that, 40% off artwork (not including frames) until 11:59 p.m. CST using the coupon code CyberMonday.

What You Need To Know About The Kindle Fire

The Kindle Fire is HOT!

- Study Highlights

Retrevo Asked: Would you consider buying the recently announced 7" Android tablet made by Amazon, priced at $199 instead of a 9.7" iPad 2 this holiday season? (Respondents are people interested in buying a tablet)
- 44% of people said they would consider the 7" Android Tablet
- 44% said they didn't know enough about the Amazon tablet to make that decision
- 12% said no, they'd still buy an iPad

Retrevo Asked: Do you know what the Amazon Kindle Fire is?
- 35% said an e-reader from Amazon
- 32% said a tablet computer from Amazon
- 32% said they didn't know
- 1% said "something else"

Retrevo Asked: Are you planning on buying a tablet this holiday season?
- 20% of tablet owners said yes, an iPad
- 10% of all respondents said yes, an iPad
- 27% of tablet owners said yes, the Amazon Kindle Fire Tablet
- 12% of all respondents said, yes, the Amazon Kindle Fire Tablet


- Title: Why the Amazon Kindle Fire Could Be Hot This Holiday Season
URL: http://www.retrevo.com/content/blog/2011/11/why-amazon-kindle-fire-could-be-hot-holiday-season
By Andrew Eisner, Retrevo.com Director of Community and Content

The new Amazon Kindle Fire tablet is about to go on sale. Amazon claims they have received so many pre-orders they are building “millions more than already planned.” Apple has sold more than 25 million iPads to date (11.6 million in Q3 alone). In this Pulse Study, Retrevo looks at what consumers know about the new Amazon tablet and whether or not they plan on buying one.

Can Amazon Take a Bite Out of Apple’s Market Share?
It looks like this will be a very good holiday season for tablet computers with only 31% of respondents in this study saying they are not interested in a tablet. Out of the remaining 69% who are interested in buying a tablet or possibly learning more about them, 44% of them would be willing to consider a smaller, 7-inch Amazon Kindle Fire. At the same time only 12% say they wouldn’t even consider anything other than an iPad. With this much “acceptance” of a smaller tablet and the large price difference, conditions seem right for the Amazon Fire to become a hot item this year. Although the study didn’t ask specifically about the Barnes and Noble Nook, the recently announced, $249 Nook tablet could also be an attractive alternative to an iPad.

Should Amazon Have Named Their New Tablet a “Kindle?”
The Amazon Kindle is a strong brand and a popular e-reader however, it looks like Amazon may have to spend some marketing dollars if it wants consumers to perceive Kindle as a tablet too. In this study, which was conducted after Amazon announced the Fire, the majority of respondents (35%) thought the Kindle Fire was an e-reader.

Does Tablet Size Matter?
Although size is a very subjective aspect of a tablet computer, it looks like a 7-inch tablet could be very popular. In fact, this could not only help boost Kindle Fire sales but also Barnes and Noble’s new 7-inch Nook Tablet as well as other smaller and lighter Android tablets. Perhaps there are a lot of iPad owners who feel the iPad is a tad heavy and difficult to hold in one hand because only about half the iPad 2 owners said the iPad was “just right.” Of course, that’s not to say there won’t be strong demand for 10-inch or 8-inch, or some other sized tablet in fact, we’ve heard rumors of a 10-inch (or 8.9-inch) Amazon tablet following close on the heels of the 7-inch Fire. On the other hand, iPad owners might be interested in a smaller, lighter iPad as well.

Dawn of the Two Tablet Household
We don’t know if families are tired of fighting over the iPad or the new $199 Kindle Fire looks irresistible but it appears that a large number of existing tablet owners are planning on buying another tablet this holiday season. To be honest, the numbers looked a bit high to us but that’s what the data revealed. Actually, the idea of the two tablet household is already here as we found more than 27% of iPad 2 owners indicating they owned another tablet. Curiously, when we include people who don’t own a tablet the number of buyers looking at iPads and Kindle Fires are smaller and closer to each other. Could it be thattablet owners are more likely to buy a second tablet this year than someone buying their first tablet?

Conclusion:
Up until now, no tablet has been able to compete with Apple’s iPad. Operating System confusion and lack of “tablet” apps on the Android side may have helped keep Android tablets at bay however, the iPad 2 is starting to show its age and the new Kindle Fire is about to make the scene with a very attractive $199 price point. As popular as the Kindle Fire appears in this study, whether it lives up to expectations on things like battery life, performance, image quality, etc, the picture could get brighter or less bright for the Kindle Fire. Amazon may also benefit from the timing of their tablet. With the iPad 2 nearly a year old and the iPad 3 rumored to not be available until next year (missing the holiday season), Amazon may have timed the launch of their tablet just right. We also think it’s interesting that the strongest competition the Apple iPad may experience this season could very well come from book and content sellers (Amazon and Barnes and Noble) rather than other tablet manufacturers like Samsung and Motorola.

About Retrevo Pulse Report
The Retrevo Pulse is an ongoing study of people and electronics from the consumer electronics shopping and review site Retrevo.com. The data for this report came from a study of online individuals conducted exclusively for Retrevo in October of 2011, by an independent panel. The sample size was over 1,000 distributed across gender, age, income and location in the United States. Most responses have a confidence interval of 4% at a 95% confidence level.

About Retrevo
Retrevo.com is one of the largest consumer electronics review and shopping sites in the world, helping people decide what to buy, when to buy, and where to buy. Retrevo uses artificial intelligence to analyze and graphically summarize more than 100 million real-time data points from across the web to give shoppers the most comprehensive, unbiased, up-to-date product information they need to make smart, confident purchasing decisions for electronics.

URL: http://www.retrevo.com/content/blog/2011/11/why-amazon-kindle-fire-could-be-hot-holiday-season

1-2-3 Shop

Cyber Monday is now the biggest shopping day of the holiday season, and you can believe that shoppers and retailers aren’t the only ones paying attention.  With cyber-sales and cyber-shopping comes cybercrime. Increased online activity means consumers and their PCs will have increased exposure to a variety of undesirable threats – viruses, malware, spyware and more.

Have no fear - there are many ways the 40 percent of consumers recently surveyed by Valpak who plan to shop online this holiday season can keep themselves safe during Cyber Monday, including these five, easy-to-follow tips below:

·         Keep it Clean: To prepare for increased online time, conduct a thorough PC cleaning. SlimCleaner, a free, downloadable application from SlimWare Utilities, allows users to eliminate unnecessary adware and malware from their PCs. The application can be run post-Cyber Monday as well, to ensure prime PC health after heavy browsing.

·         Be Proactive:  Prevent problems and limit exposure to threats. Only make purchases on secure, password-protected networks.

·         Go Solo: Choose one credit card to use for all Cyber Monday purchases. This will limit and consolidate damage if personal information is stolen online.

·         Keep Current: Install the latest version of anti-virus protection to keep PCs safe from viruses and threats. AVG Technologies provides a free, easy-to-download anti-virus application, which will keep PCs safe from threats, especially when browsing unfamiliar sites.

·         Be Your Own Sheriff: Regularly check bank account activity to ensure no random purchases have been made. Immediately report any unusual activity to a bank representative and freeze the account to prevent additional fraudulent charges.

2011 Big East Men's Soccer Championship

See Soccer's Rising Stars THIS WEEKEND

at the 2011 BIG EAST Men's Soccer Championship at Red Bull Arena

UConn, Louisville, St. John's & Villanova to Play for Title

Soccer Fans:  Don't miss your chance to see some of the nation's top collegiate soccer players compete in the 2011 BIG EAST Men's Soccer Championship at the state-of-the-art Red Bull Arena in Harrison, New Jersey THIS WEEKEND - Friday, November 11 and Sunday, November 13. The 2011 BIG EAST Men's Soccer Championship features four of the nation's top teams -- UConn, Louisville, St. John's & Villanova, showcasing some of the best collegiate talent in men's soccer, all in one place, and all in one weekend.

Two-Day Ticket Packages start at just $10 for student/youth tickets (under 21) and just $16.00 for adults.  Single Day Tickets start at $6 for student/youth and just $10 for adults. Groups of 10 or more also qualify for discounted tickets to one or both days, with student/youth tickets starting at only $4. The semifinals will start at 5 PM ET and approximately 7:30 PM ET on November 11, with the title game at 12:00 PM ET on November 13. The Tournament Champion will receive the league's automatic berth into the 48-team NCAA Division I Men's Soccer Championship.

To purchase BIG EAST Men's Soccer Championship tickets or to get more information, call 1.877.RB.SOCCER or visit www.BigEastSoccer.com.

The Big East Conference features some of the country's elite soccer programs.  Its sixteen member schools are the University of Cincinnati, the University of Connecticut, DePaul University, Georgetown University, the University of Louisville, Marquette University, the University of Notre Dame, the University of Pittsburgh, Providence College, Rutgers University, St. John's University, Seton Hall University, the University of South Florida, Syracuse University, Villanova University and West Virginia University.

Dr. STITCH Safety Tips for Soccer Moms

New York, September 22, 2011 – The fall intramural soccer season is “off and kicking” on Long Island and in schools and parks across the U.S.  Kids who enjoy playing soccer and parents who shuttle back and forth from the games every weekend should be aware of a few safety tips so their children don’t end up with unnecessary injuries.

“Taking basic precautions can avoid turning a fun and healthy activity into a trip to the ER,” commented Dr. Rachel A. Ruotolo, craniofacial and pediatric plastic surgeon and partner at Long Island Plastic Surgical Group, which offers a 24-hour emergency plastic surgery service, Dr.

STITCH™. “Obviously, a hospital is the last place any parent or child wants to be following a soccer game.”

Dr.STITCH™ recommends the following tips for a safe and enjoyable fall soccer season:

•Shin guards are required and the only form of body protection that is

worn when playing soccer.  Be sure they are properly fitted to protect the lower legs.

•Warm up before each practice and game. Cold muscles are more prone to

injury.

•Stretching also helps to prevent soccer related injury. This reduces

both muscular imbalance and tightness.

•If there is any type of head injury, take caution, a lot of times people

get right back up and on the field. The symptoms of a concussion can be subtle and may not be apparent right away. The most common symptoms are headache, amnesia, dizziness and confusion.

•Be prepared moms and carry your own first aid kit with instant cold

packs, wraps, bandages, and bacitracin.

Dr. Ruotolo adds, “Parents should keep in mind that although injuries can be part of the game, you should be prepared for the unexpected, but most importantly, have fun.”

About Dr. STITCH™

Dr. STITCH™ is Long Island Plastic Surgical Group’s 24 hour emergency service for expert laceration repair, treatment of complex wounds, broken noses, burns, and facial traumas. You can call Dr. STITCH 24 hours a day, 7 days a week, 365 days a year, and one of our plastic surgeons will meet you at the emergency room or in one of our convenient office locations.

With over 200 years of combined experience in cosmetic and reconstructive plastic surgery, it's no wonder families across Long Island trust Dr. STITCH.

For further information about Dr. STITCH™ or Long Island Plastic Surgical Group please call 917-476-1099, email amazur1013@gmail.com or visit www.lipsg.com.

Yahoo! Sports Launches ‘Elite Athlete Workouts’

The New Web Series Works Out With Top Athletes

Yahoo! Sports, the number one online sports destination, has launched a new web show, ‘Elite Athlete Workouts’. The fresh new series provides an exclusive look at the health and fitness routines of today’s top professional athletes. The series, which features athletes from across the sports landscape sharing their personal workouts and nutritional tips, and can be found at www.sports.yahoo.com.

Each week ‘Elite Athlete Workouts’ gives viewers insider access to their favorite athletes’ keys to success, providing sneak peeks into their workout routines and tips that anyone can follow. Viewers can watch athletes including Georges St. Pierre, Larry Fitzgerald, and Floyd Mayweather demonstrating techniques as they work out and sharing insights into their diets.

Janet Evans is featured in this week’s ‘Elite Athlete Workouts’ videos. Janet, a four-time Olympic gold medalist swimmer and 40-year-old mom, shares her journey to an Olympic comeback with viewers.

To see the videos, please visit http://sports.yahoo.com/elite-athlete-workouts/janet-evans.  

Family Game Night Is September 28th!

The kids are in full swing back at school and it’s almost time for fall traditions like apple picking and hayrides. The lazy days of summer have come to an end and there’s plenty to look forward to this month as we play new games, prepare to celebrate National Family Game Night on September 28 and continue saving, cleaning and recycling with the Great Games Trade-In.

CRANIUM BRAIN-BREAKS
Got a minute? That’s all you’ll need to play one of the two hundred games in the all-new Cranium Brain Breaks. This game is perfect for those few spare moments in the day when you don’t have time for a full game, but have a couple minutes for fun before the next scheduled activity. Each of the 200 different games can be played in 60 seconds or less and is stored in a compact purple brain-shaped case.
All of the classic Cranium categories of Creative Cat, Word Worm, Star Performer and Data Head are included so everyone in the family can take a stab at sculpting with the Cranium clay, showcasing their hidden acting talents or flexing their brain muscles as everyone works together to successfully complete the challenges. Here’s one to start with now! Order the following items from lightest to heaviest:

·       Oldest player’s favorite book
·       Baseball bat
·       Youngest player
·       Family pet

Cranium Brain Breaks is currently available at mass merchandise retailers nationwide for $14.99.


THE GREAT GAMES TRADE-IN
Visit FamilyGameNight.com to print coupons for up to $83 dollars in savings on new and favorite games, as well as pre-paid shipping labels to send in your old games to Recyclebank.

FAMILY GAME NIGHT SHOW ON THE HUB
An all-new season of the “Family Game Night” show is back on The Hub! Tune in on Friday nights to see new episodes of families going head-to-head in larger-than-life versions of your favorite Hasbro games at 7 p.m. ET, or check your local listings.

Be sure to find Hasbro Games on the web:
Facebook
Family Game Night: www.facebook.com/familygamenight
Scrabble: www.facebook.com/officialscrabble
Monopoly: www.facebook.com/monopoly
Trivial Pursuit: www.facebook.com/trivialpursuit
Cranium: www.facebook.com/cranium
Twitter
FamilyGameNight: www.twitter.com/familygamenight
Trivial Pursuit: www.twitter.com/trivialpursuit_
Cranium: www.twitter.com/playcranium

Walt Disney’s Spooky Buddies - DVD